FAQ

Do you have a showroom?

Yes, we currently have one Occhio Suspended Fireplace on display in Geelong Victoria and another Elegante Suspended Fireplace on display in Frankston Victoria.

We aim to have more displays setup around Australia towards the beginning of 2020.

Elegante Display
Home Innovations
111 Cranbourne Rd, Frankston VIC 3199
(Open 7 days per week 9am-5pm)
(03) 8738 9036

Occhio Display
Coastal Fireplaces & Design Trade Direct
Unit 1, No 5 Lewalan St Grovedale VIC 3216
0400 270 008 (By appointment only)

What is the warranty on each Zen Suspended Fireplace?

All Zen Suspended Fireplaces come with a 2 year manufacturer's warranty. Your warranty period begin's from the date of delivery. This warranty is given in addition to consumer guarantees and does not exclude them.

How long have you been in business?

Zen Fireplaces was founded in 2018, but our manufacturing facility in China has been manufacturing different types of steel wood heaters and stoves for over 15 years. 

What is the total weight of the Suspended Fireplace and flue?

The total empty weight of each fireplace with standard flue kit is approximately 150kg. 

Can your Suspended Fireplaces be installed outside in an Alfresco area?

Yes, although we recommend that the fireplace should be in a fully covered and dry area and away from any area of the alfresco that would be affected by rain continuously.

Over a long period of time moisture and the elements may affect the finish. Take note if you live by the ocean, salty ocean spray will speed up this process.

If this occurs, it can be remedied by using a top coat of Stove Bright Zinc Flat Black available from your local Stove Bright retailer.

When will my Suspended Fireplace be delivered?

You can order a Zen Suspended Fireplace directly on the website or by getting in touch with us and obtaining a quote. This method allows you to pay a 50% deposit with the balance payable prior to delivery. Once you have paid your deposit we will process your fireplace order and arrange the required flue. Manufacture and shipping time is between 6-8 weeks. We will inform you once the fireplace is ready for shipment to finalise your balance.

Where are your Suspended Fireplaces made?

Both Zen Suspended Fireplaces have been designed, tested and accredited in Australia to strict AS/NZS Standards for solid fuel burning heaters.

Our suspended fireplaces are hand made in China by skilled metal craftsman who meticulously shape and weld cold rolled steel into the unique designs that you see in the Occhio and Elegante.

At Zen Fireplaces quality control is paramount so each fireplace must pass our rigorous quality assurance checks prior to shipment. 

How do I install my new Suspended Fireplace?

As each installation will have different requirements and safety is paramount, we recommend using a Registered Builder or a Qualified Solid Fuel Appliance Installer who is licensed to perform Mechanical Services Work to install your Zen Suspended Fireplace.

In Australia only persons registered and / or licensed in mechanical services are permitted to install a solid fuel heater. As each installation will be different it is difficult for us to estimate your installation cost. It is best to speak with your builder or installer and get an estimate for your particular circumstances. 

Please refer to the Australian Home Heating Association link below for a licensed installer in your area. 

Australian Home Heating Association

Victorian customers, for more information on relevant installation information please also refer to the Victorian Building Authority Guide:

Victorian Building Authority Installation Guide for Solid Fuel Heaters

Installation Instructions for Builders and Installers
For our Suspended Fireplace Installation Instructions to provide to your Installer please visit our Suspended Fireplace Installation page for each fireplace.

Is my Suspended Fireplace safe for children? 

As with any open fire or fuel burning appliance, they should never be left unattended. Extra caution should be exercised when young children are present and they should not be left alone near an open fire.

The suspended fireplace exterior steel does absorb a lot of the heat from the fire, but is still extremely hot to touch by hand. We recommend the utmost care is taken when the suspended fireplace is in operation and young children are nearby to prevent any injury. Parents should explain the dangers of an open fire to their children and be in constant supervision during operation. To increase safety if children are present you could look to using a temporary heat shield stand around the fireplace.

Are the Suspended Fireplaces efficient for heating my home?

Yes, with power outputs of approximately 7-8kw, each Zen Suspended Fireplace can comfortably and efficiently heat an area in excess of 130sqm. The Occhio fireplace has a larger firebox capacity than the Elegante, enabling it to heat an even larger area than stated above.

Which is the best type of wood to burn?

These are the most popular woods by each Australian state as stated by the Firewood Association of Australia:

  • Western Australia: Jarrah and Wandoo wood
  • Northern Territory and Queensland: Ironbark and Box wood
  • New South Wales, Victoria and South Australia: River Red Gum wood
  • Tasmania: Brown Peppermint wood

What fire wood should I avoid?

To avoid noxious fumes and health hazards avoid wood from: 

  • Telephone piles
  • Railroad beams
  • Pressure treated wood
  • Particle boards
  • Laminated, stained or painted wood
  • Pieces of old furniture 
  • Turpentine wood
  • White Stringybark
  • Also avoid 
  • Books and newspapers (except for lighting) 
  • Cartons and any plastics
  • Coal 

How do I store firewood?

For the optimal performance of your Zen Suspended Fireplace, it is essential to burn dry wood. The maximum moisture content for a log ready to burn is 20%. Depending on how it is stored, wood can be burned 18–24 months after it is cut. The storage conditions for wood are very important. Wood should be stacked in a dry and well-ventilated location. Ideally it should be stored under a cover, with the sides left open for sufficient ventilation. Do not place logs directly on the ground, but on pallets or wooden planks to allow air to circulate around them. If wood is not stored properly, it can become moist and thus burn less efficiently and emit pollutants as it burns.

Can you cook in the fireplace?

Absolutely. Zen Suspended Fireplaces can be used to cook many different items, one being wood fired pizza. Included in the package is an 8mm fireplace grate that the fire will sit on. Once you have created a fire that is hot enough and has hot embers, you can spread the fire around the fireplace to make space for a stone pizza base (sold separately). Caution is advised when manoeuvring the fire, high temperature fire gloves should be used.

When should the chimney be swept?

The chimney should be swept at least 1-2 times per year to remove any build up of soot and keep the flue clean. This will remove the risk of harmful air pollutants and protect you from the risk of fire. To avoid any dangers, we advise calling a dedicated chimney sweep to conduct the cleaning of your Zen Suspended Fireplace Chimney.  

Is there warranty on the Fireplaces?

Yes all Zen Suspended Fireplaces come with our 2 year warranty. More information can be found on our Warranty page and Refund Policy page.

If you have any other question please feel free to get in touch about our Suspended Fireplaces here.