Shipping to Australia
We design and test our suspended fireplaces in Australia and manufacture in our facility in China. We ship our fireplaces via sea freight in large containers. This Shipping is included in your fireplace price.
This includes order processing, packing, loading, sea freight, customs clearance, unloading and fulfilment which is all taken care of by Zen Fireplaces.
Road Transport Within Australia
Once your order is available at one of our capital city depots our freight partner will call to arrange a delivery date to deliver your fireplace to you via road transport. The cost of road transport is Free and included in your purchase price if your delivery address is within 60km of an Australian Capital City Port.
Once delivery is arranged with the driver you must be at the address specified between the times allocated or arrange authority to leave the boxes in a safe area. Failure to do so will risk in further carrier charges if the truck has to return to the depot. You will be charged for the second trip.
If you live in a rural area outside of 60km and wish to get a delivery quote please contact us and we can provide an estimate. Cost is calculated by the distance you're located from one of our capital city depots. The further away you are from the depot the higher the cost will be as our items generally come in 5 large plywood boxes and are quite heavy.
Please touch base with us for a price estimate on your delivery location.